The Customer is always right

I used to volunteer as a manager at Oxfam.

One day a customer was arguing the toss on getting a discount on the set price.

This was normal practice in the shop as everyone who tried to haggle had the same argument

“But you got it for free – so what does it matter what you charge?” Continue reading “The Customer is always right”

On confidence

Over the last several years I have been on a mission to increase my confidence.  I am better than I used to be but still have some bad habits.  Until recently I was blissfully unaware until I got some feedback from my last job interview

“you know your stuff but you need to show more confidence in yourself”

This was pretty surprising as I thought I was coming across confident.  Upon reflection I realise that there are areas that I can focus on to make myself appear more confident.

Continue reading “On confidence”

Cogs

In the corporate world there seems to be a big hard-on to aspire towards top level leadership.

Answering e-mails on your holiday or at your son’s football game doesn’t really sell it to me.

As a by-product of this thinking many organisations almost shove this level of career development down it’s workers throats.

But what if someone doesn’t want to?

Continue reading “Cogs”

Managing someone with more experience: The Baby Manager

My mum always said you knew you were getting older when you started to see policemen that were younger than you; so I don’t know what Tracey thought when I walked in and said:

“Hi, I’m James, your new manager.”

bossbaby

Continue reading “Managing someone with more experience: The Baby Manager”

Office Etiquette – It’s ok to…

Saw this kicking about.

Thought it was nice reassurance for working in an office to show that doing these things are ok…

itsokto

Dealing with the negative

I bumped into someone from my old team the other day.  With her was my replacement who had begun the role a month ago.

 I am not rude and didn’t want to blank her, so I began talking to her so that she wasn’t just sat back observing our conversation.  I introduced myself and asked how she was finding the job.  Her response surprised me.

Continue reading “Dealing with the negative”

Everyone could potentially be a leader

I was reading a book on leadership, when someone remarked “Aspiring to be a manager are we…”

There still seems to be a wide confusion between being a leader and being in charge.

So to put it clearer – you may call yourself a manager or the boss – but that doesn’t mean you are a leader. Continue reading “Everyone could potentially be a leader”