Handling pressure: Lessons from the SAS

In two situations that are relatively the same, why do two different people react in different ways? One responds having a meltdown and being unable to function.The other is unmoved by the situation and responds in a calm manner, handling the problem. The answer lies in the individual's ability to handle pressure - an invaluable … Continue reading Handling pressure: Lessons from the SAS

Ultimate soft skills in Project Management to engage stakeholders

The art of stakeholder engagement is one of the essential skills for a Project Manager, therefore all project professionals should dedicate time to identifying, studying and practically developing their soft skills to ensure that project stakeholders help, rather than hinder project success. Soft skills are the unseen qualities against the hard skills (i.e qualifications). Appreciating … Continue reading Ultimate soft skills in Project Management to engage stakeholders

The Customer is always right

I used to volunteer as a manager at Oxfam. One day a customer was arguing the toss on getting a discount on the set price. This was normal practice in the shop as everyone who tried to haggle had the same argument "But you got it for free - so what does it matter what … Continue reading The Customer is always right

Cogs

In the corporate world there seems to be a big hard-on to aspire towards top level leadership. Answering e-mails on your holiday or at your son's football game doesn't really sell it to me. As a by-product of this thinking many organisations almost shove this level of career development down it's workers throats. But what if … Continue reading Cogs

Managing someone with more experience: The Baby Manager

My mum always said you knew you were getting older when you started to see policemen that were younger than you; so I don't know what Tracey thought when I walked in and said: "Hi, I'm James, your new manager." Tracey must have been around 15 years older, at first this wasn't intimidating as I figured being … Continue reading Managing someone with more experience: The Baby Manager

The Sacrifice of Alexander Hamilton

Recently I have been reading one of those free kindle books called "The History of the United States" by a gentleman called Cecil Chesterton. It was published near the beginning of the 20th Century, so it is written in an old fashion way and occasionally you pick up on some views that were popular at … Continue reading The Sacrifice of Alexander Hamilton

Everyone could potentially be a leader

I was reading a book on leadership, when someone remarked "Aspiring to be a manager are we..." There still seems to be a wide confusion between being a leader and being in charge. So to put it clearer - you may call yourself a manager or the boss - but that doesn't mean you are … Continue reading Everyone could potentially be a leader