I used to volunteer as a manager at Oxfam.
One day a customer was arguing the toss on getting a discount on the set price.
This was normal practice in the shop as everyone who tried to haggle had the same argument
“But you got it for free – so what does it matter what you charge?” Continue reading “The Customer is always right”
In the corporate world there seems to be a big hard-on to aspire towards top level leadership.
Answering e-mails on your holiday or at your son’s football game doesn’t really sell it to me.
As a by-product of this thinking many organisations almost shove this level of career development down it’s workers throats.
But what if someone doesn’t want to?
Continue reading “Cogs”
My mum always said you knew you were getting older when you started to see policemen that were younger than you; so I don’t know what Tracey thought when I walked in and said:
“Hi, I’m James, your new manager.”
Continue reading “Managing someone with more experience: The Baby Manager”
Recently I have been reading one of those free kindle books called “The History of the United States” by a gentleman called Cecil Chesterton.
It was published near the beginning of the 20th Century, so it is written in an old fashion way and occasionally you pick up on some views that were popular at the time (His views on the 15th Amendment particularly made me laugh as he would probably be called a misogynist nowadays). Continue reading “The Sacrifice of Alexander Hamilton”
I was reading a book on leadership, when someone remarked “Aspiring to be a manager are we…”
There still seems to be a wide confusion between being a leader and being in charge.
So to put it clearer – you may call yourself a manager or the boss – but that doesn’t mean you are a leader. Continue reading “Everyone could potentially be a leader”