I used to volunteer as a manager at Oxfam.
One day a customer was arguing the toss on getting a discount on the set price.
This was normal practice in the shop as everyone who tried to haggle had the same argument
“But you got it for free – so what does it matter what you charge?” Continue reading “The Customer is always right”
In the western world we live in a very privileged society. We have safety, comfort and the freedom of leisure in ways that our ancestors never experienced.
So, what I am wondering is…
How did we all become such miserable bastards?
Continue reading “How did we all become such miserable bastards?”
To meet my need to be more assertive, I decided to develop a list of rules that I will follow to ensure that I am not being a pushover.
These are quite personal to me and is a guideline on how to put being assertive into practice.
Continue reading “The Assertive Rules List”