The Customer is always right

I used to volunteer as a manager at Oxfam.

One day a customer was arguing the toss on getting a discount on the set price.

This was normal practice in the shop as everyone who tried to haggle had the same argument

“But you got it for free – so what does it matter what you charge?” Continue reading “The Customer is always right”

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How did we all become such miserable bastards?

In the western world we live in a very privileged society.  We have safety, comfort and the freedom of leisure in ways that our ancestors never experienced.

So, what I am wondering is…

How did we all become such miserable bastards?

Continue reading “How did we all become such miserable bastards?”

The Assertive Rules List

To meet my need to be more assertive, I decided to develop a list of rules that I will follow to ensure that I am not being a pushover.

These are quite personal to me and is a guideline on how to put being assertive into practice.

Continue reading “The Assertive Rules List”