The Customer is always right

I used to volunteer as a manager at Oxfam. One day a customer was arguing the toss on getting a discount on the set price. This was normal practice in the shop as everyone who tried to haggle had the same argument "But you got it for free - so what does it matter what … Continue reading The Customer is always right

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How to make an impact when you follow in a successful person’s footsteps

Following in the footsteps of someone who is exceptionally talented can be a daunting and intimidating prospect. Whether it is with work where you take on the job of someone who is described as “invaluable” “a massive loss when they left” or “did so much for us” to having family or friends who are massive … Continue reading How to make an impact when you follow in a successful person’s footsteps

One simple way to improve your job application

Want to know how to make a job application or covering letter more appealing to your potential new employer? For many years when I completed job applications I always thought from the perspective of myself - the skills, knowledge and experience that I could offer - which in theory sounds right because I am showing … Continue reading One simple way to improve your job application

Cogs

In the corporate world there seems to be a big hard-on to aspire towards top level leadership. Answering e-mails on your holiday or at your son's football game doesn't really sell it to me. As a by-product of this thinking many organisations almost shove this level of career development down it's workers throats. But what if … Continue reading Cogs

LinkedIn isn’t working…

As a "professional" I am signed up to LinkedIn. At the moment the only function I can really see is to increase my connections, of people I once networked with in a professional setting.  Essentially has become some sort of organisation Pokedex where I have to catch them all - or rather got to network … Continue reading LinkedIn isn’t working…

Managing someone with more experience: The Baby Manager

My mum always said you knew you were getting older when you started to see policemen that were younger than you; so I don't know what Tracey thought when I walked in and said: "Hi, I'm James, your new manager." Tracey must have been around 15 years older, at first this wasn't intimidating as I figured being … Continue reading Managing someone with more experience: The Baby Manager

How to answer the interview question – What is your weakness?

A common question asked at interviews is "What is your strength and what is your weakness?" I have heard a number of methods for answering this question and thought I would focus onthe second part of this question as usually people are quite good about talking about a particular area that they excel in. The … Continue reading How to answer the interview question – What is your weakness?

Office Etiquette – It’s ok to…

Saw this kicking about. Thought it was nice reassurance for working in an office to show that doing these things are ok...

Fearing the future

Ricky the temp is being his usual sassy self.  I am in an adult job now, but his bitchy manner to me feels like bullying.  All because I don’t want to divulge my sex life at work. For some reason he uses this as an opportunity to have a dig at me at every opportunity.  Normally a temp would … Continue reading Fearing the future

Vision…

I had been told I had been ready for the next level for the last three months. The only problem was where I worked has recently had a freeze on recruitment, so I didn't have any opportunities to move up. So I grew restless and impatient and decided to look for work elsewhere. It never … Continue reading Vision…